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  • This paper deals with dimensions of measurement of services quality. It shows that for measurement of services quality it is necessary to determine -what to measure- and -on which level to measure. The answer to the question what to measure is to measure the entire satisfaction with all services important for customers and also the satisfaction with partial indicators of services. The answer to the question on which level to measure is to measure on a competition level, on an expected level and also on an ideal level. It changes the approaches to measurement of services quality.
  • This paper deals with dimensions of measurement of services quality. It shows that for measurement of services quality it is necessary to determine -what to measure- and -on which level to measure. The answer to the question what to measure is to measure the entire satisfaction with all services important for customers and also the satisfaction with partial indicators of services. The answer to the question on which level to measure is to measure on a competition level, on an expected level and also on an ideal level. It changes the approaches to measurement of services quality. (cs)
  • This paper deals with dimensions of measurement of services quality. It shows that for measurement of services quality it is necessary to determine ?what to measure? and ?on which level to measure?. The answer to the question ?what to measure? is to measure the entire satisfaction with all services important for customers and also the satisfaction with partial indicators of services. The answer to the question ?on which level to measure? is to measure on a competition level, on an expected level and also on an ideal level. It changes the approaches to measurement of services quality. (en)
Title
  • Dimensions of measurement of quality servises rendered to customers (en)
  • Dimenze měření kvality služeb poskytovaných zákazníkům
  • Dimenze měření kvality služeb poskytovaných zákazníkům (cs)
skos:prefLabel
  • Dimensions of measurement of quality servises rendered to customers (en)
  • Dimenze měření kvality služeb poskytovaných zákazníkům
  • Dimenze měření kvality služeb poskytovaných zákazníkům (cs)
skos:notation
  • RIV/00216275:25310/03:00000970!RIV08-MSM-25310___
http://linked.open.../vavai/riv/strany
  • 401-405
http://linked.open...avai/riv/aktivita
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  • S
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  • 603975
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  • RIV/00216275:25310/03:00000970
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  • measurement of quality services (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [6242CD1B84E5]
http://linked.open...v/mistoKonaniAkce
  • Čeladná-Podolánky
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  • Ostrava
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  • Sborník referátů z mezinárodní konference Finanční a logistické řízení v kontextu vstupu České republiky do Evropské unie
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  • Lošťáková, Hana
  • Kohoutová, Martina
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http://linked.open.../riv/zahajeniAkce
number of pages
http://purl.org/ne...btex#hasPublisher
  • Vysoká škola báňská - Technická univerzita Ostrava. Fakulta metalurgie a materiálového inženýrství
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  • 80-239-0860-X
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  • 25310
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