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  • The subject of this paper is an analysis of Quality management (QM) in food businesses and customers’ perception of quality – customer satisfaction. The main objective of the research is to determine the influence of quality on business performance and competitiveness. The article’s objective is to compare the level of QM by businesses in food industry and level of their customers’ satisfaction and conclude the impact on competitiveness. The quality is perceived here as a product’s ability to satisfy a customer’s needs and requirements. The research is divided into three parts. In the first part, food businesses are contacted and their QM performance is investigated based on selected data from the financial statements; then a questionnaire is used to obtain businesses’ subjective view of their QM and the quality of their products. The last part, which is subject of this paper, is a comparison of data and results obtained.
  • The subject of this paper is an analysis of Quality management (QM) in food businesses and customers’ perception of quality – customer satisfaction. The main objective of the research is to determine the influence of quality on business performance and competitiveness. The article’s objective is to compare the level of QM by businesses in food industry and level of their customers’ satisfaction and conclude the impact on competitiveness. The quality is perceived here as a product’s ability to satisfy a customer’s needs and requirements. The research is divided into three parts. In the first part, food businesses are contacted and their QM performance is investigated based on selected data from the financial statements; then a questionnaire is used to obtain businesses’ subjective view of their QM and the quality of their products. The last part, which is subject of this paper, is a comparison of data and results obtained. (en)
Title
  • Quality and Customer Satisfaction as Competitiveness Factors in the Food Industry
  • Quality and Customer Satisfaction as Competitiveness Factors in the Food Industry (en)
skos:prefLabel
  • Quality and Customer Satisfaction as Competitiveness Factors in the Food Industry
  • Quality and Customer Satisfaction as Competitiveness Factors in the Food Industry (en)
skos:notation
  • RIV/00216224:14560/14:00075209!RIV15-MSM-14560___
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • S
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 41015
http://linked.open...ai/riv/idVysledku
  • RIV/00216224:14560/14:00075209
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • QM; Business competitiveness; Performance; Customer satisfaction (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [6568C1FC660D]
http://linked.open...v/mistoKonaniAkce
  • Wellesley
http://linked.open...i/riv/mistoVydani
  • Reading (UK)
http://linked.open...i/riv/nazevZdroje
  • Proceedings of the 2nd International Conference on Management, Leadership and Governance ICMLG 2014
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Pokorná, Jana
  • Suchánek, Petr
  • Richter, Jiří
  • Králová, Maria
http://linked.open...vavai/riv/typAkce
http://linked.open...ain/vavai/riv/wos
  • 000340523100037
http://linked.open.../riv/zahajeniAkce
issn
  • 2049-6818
number of pages
http://purl.org/ne...btex#hasPublisher
  • Academic Publishing International Limited
https://schema.org/isbn
  • 9781909507999
http://localhost/t...ganizacniJednotka
  • 14560
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