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rdf:type
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Description
| - The subject of this paper is an analysis of Quality management (QM) in food businesses and customers’ perception of quality – customer satisfaction. The main objective of the research is to determine the influence of quality on business performance and competitiveness. The article’s objective is to compare the level of QM by businesses in food industry and level of their customers’ satisfaction and conclude the impact on competitiveness. The quality is perceived here as a product’s ability to satisfy a customer’s needs and requirements. The research is divided into three parts. In the first part, food businesses are contacted and their QM performance is investigated based on selected data from the financial statements; then a questionnaire is used to obtain businesses’ subjective view of their QM and the quality of their products. The last part, which is subject of this paper, is a comparison of data and results obtained.
- The subject of this paper is an analysis of Quality management (QM) in food businesses and customers’ perception of quality – customer satisfaction. The main objective of the research is to determine the influence of quality on business performance and competitiveness. The article’s objective is to compare the level of QM by businesses in food industry and level of their customers’ satisfaction and conclude the impact on competitiveness. The quality is perceived here as a product’s ability to satisfy a customer’s needs and requirements. The research is divided into three parts. In the first part, food businesses are contacted and their QM performance is investigated based on selected data from the financial statements; then a questionnaire is used to obtain businesses’ subjective view of their QM and the quality of their products. The last part, which is subject of this paper, is a comparison of data and results obtained. (en)
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Title
| - Quality and Customer Satisfaction as Competitiveness Factors in the Food Industry
- Quality and Customer Satisfaction as Competitiveness Factors in the Food Industry (en)
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skos:prefLabel
| - Quality and Customer Satisfaction as Competitiveness Factors in the Food Industry
- Quality and Customer Satisfaction as Competitiveness Factors in the Food Industry (en)
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skos:notation
| - RIV/00216224:14560/14:00075209!RIV15-MSM-14560___
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http://linked.open...avai/riv/aktivita
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http://linked.open...avai/riv/aktivity
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http://linked.open...vai/riv/dodaniDat
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http://linked.open...aciTvurceVysledku
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http://linked.open.../riv/druhVysledku
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http://linked.open...iv/duvernostUdaju
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http://linked.open...titaPredkladatele
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http://linked.open...dnocenehoVysledku
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http://linked.open...ai/riv/idVysledku
| - RIV/00216224:14560/14:00075209
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http://linked.open...riv/jazykVysledku
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http://linked.open.../riv/klicovaSlova
| - QM; Business competitiveness; Performance; Customer satisfaction (en)
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http://linked.open.../riv/klicoveSlovo
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http://linked.open...ontrolniKodProRIV
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http://linked.open...v/mistoKonaniAkce
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http://linked.open...i/riv/mistoVydani
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http://linked.open...i/riv/nazevZdroje
| - Proceedings of the 2nd International Conference on Management, Leadership and Governance ICMLG 2014
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http://linked.open...in/vavai/riv/obor
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http://linked.open...ichTvurcuVysledku
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http://linked.open...cetTvurcuVysledku
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http://linked.open...UplatneniVysledku
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http://linked.open...iv/tvurceVysledku
| - Pokorná, Jana
- Suchánek, Petr
- Richter, Jiří
- Králová, Maria
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http://linked.open...vavai/riv/typAkce
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http://linked.open...ain/vavai/riv/wos
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http://linked.open.../riv/zahajeniAkce
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issn
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number of pages
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http://purl.org/ne...btex#hasPublisher
| - Academic Publishing International Limited
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https://schema.org/isbn
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http://localhost/t...ganizacniJednotka
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