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Description
| - Abstract: Quality management initiatives represent visible parts of public administration reforms and modernizations. It is now rare for a government statement about public services not to mention the idea of ‘improvement’ and, often in the same breath, of ‘quality’ (Gaster and Squires, 2003). Throughout the 1980s, both applied and academic researchers focused on service quality attributes in order to operationalize the customer satisfaction construct (Allen, 2004). The aim to uncover the general, universal services attributes that contribute most significantly to relevant quality assessment has been apparent particularly in research in private sector organizations. In recent years, there have been some attempts at verifying the usability of the attributes and the tools based on them to measure the quality of public services (Lukášová, 2008).
- Abstract: Quality management initiatives represent visible parts of public administration reforms and modernizations. It is now rare for a government statement about public services not to mention the idea of ‘improvement’ and, often in the same breath, of ‘quality’ (Gaster and Squires, 2003). Throughout the 1980s, both applied and academic researchers focused on service quality attributes in order to operationalize the customer satisfaction construct (Allen, 2004). The aim to uncover the general, universal services attributes that contribute most significantly to relevant quality assessment has been apparent particularly in research in private sector organizations. In recent years, there have been some attempts at verifying the usability of the attributes and the tools based on them to measure the quality of public services (Lukášová, 2008). (en)
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Title
| - Quality criteria of Czech municipal offices – views of their employees
- Quality criteria of Czech municipal offices – views of their employees (en)
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skos:prefLabel
| - Quality criteria of Czech municipal offices – views of their employees
- Quality criteria of Czech municipal offices – views of their employees (en)
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skos:notation
| - RIV/00216224:14560/12:00059058!RIV13-MSM-14560___
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http://linked.open...avai/predkladatel
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http://linked.open...avai/riv/aktivita
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http://linked.open...avai/riv/aktivity
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http://linked.open...iv/cisloPeriodika
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http://linked.open...vai/riv/dodaniDat
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http://linked.open...aciTvurceVysledku
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http://linked.open.../riv/druhVysledku
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http://linked.open...iv/duvernostUdaju
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http://linked.open...titaPredkladatele
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http://linked.open...dnocenehoVysledku
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http://linked.open...ai/riv/idVysledku
| - RIV/00216224:14560/12:00059058
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http://linked.open...riv/jazykVysledku
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http://linked.open.../riv/klicovaSlova
| - Quality Attributes; Public Services; Clients’ Satisfaction (en)
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http://linked.open.../riv/klicoveSlovo
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http://linked.open...odStatuVydavatele
| - US - Spojené státy americké
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http://linked.open...ontrolniKodProRIV
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http://linked.open...i/riv/nazevZdroje
| - International Journal of Knowledge, Culture and Change Management
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http://linked.open...in/vavai/riv/obor
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http://linked.open...ichTvurcuVysledku
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http://linked.open...cetTvurcuVysledku
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http://linked.open...UplatneniVysledku
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http://linked.open...v/svazekPeriodika
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http://linked.open...iv/tvurceVysledku
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issn
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number of pages
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http://localhost/t...ganizacniJednotka
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is http://linked.open...avai/riv/vysledek
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