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Description
  • The specificity of a tourist destination brings the necessity to apply integrated quality management that also includes evaluating the satisfaction of visitors to a destination with the key quality factors. The article deals with the determination of the most important factors which have the highest impact on the total satisfaction of visitors and the relations between the evaluation of particular factors, the overall visitorś satisfaction and their expectations. The data was obtained by means of a primary research enacted in the Czech Republic in the tourist destination of Brno and its surroundings. The method of regression analysis was used. As a result, the factors most influencing the overall visitorś satisfaction were identified; at the same time it was confirmed that the overall satisfaction of visitors is higher than the evaluation of individual quality factors which are influenced by expectations.
  • The specificity of a tourist destination brings the necessity to apply integrated quality management that also includes evaluating the satisfaction of visitors to a destination with the key quality factors. The article deals with the determination of the most important factors which have the highest impact on the total satisfaction of visitors and the relations between the evaluation of particular factors, the overall visitorś satisfaction and their expectations. The data was obtained by means of a primary research enacted in the Czech Republic in the tourist destination of Brno and its surroundings. The method of regression analysis was used. As a result, the factors most influencing the overall visitorś satisfaction were identified; at the same time it was confirmed that the overall satisfaction of visitors is higher than the evaluation of individual quality factors which are influenced by expectations. (en)
Title
  • Quality Management of the Tourist Destination in the Context of Visitors’ Satisfaction
  • Quality Management of the Tourist Destination in the Context of Visitors’ Satisfaction (en)
skos:prefLabel
  • Quality Management of the Tourist Destination in the Context of Visitors’ Satisfaction
  • Quality Management of the Tourist Destination in the Context of Visitors’ Satisfaction (en)
skos:notation
  • RIV/00216224:14310/14:00076480!RIV15-MSM-14310___
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • S
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 41029
http://linked.open...ai/riv/idVysledku
  • RIV/00216224:14310/14:00076480
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • turismus; destinace; manažment kvality; spokojenost (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [724BEE821BE8]
http://linked.open...v/mistoKonaniAkce
  • Brno
http://linked.open...i/riv/mistoVydani
  • Amsterdam
http://linked.open...i/riv/nazevZdroje
  • 17TH INTERNATIONAL CONFERENCE ENTERPRISE AND COMPETITIVE ENVIRONMENT 2014
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Andráško, Ivan
  • Ryglová, Kateřina
  • Vajčnerová, Ida
  • Žiaran, Pavel
http://linked.open...vavai/riv/typAkce
http://linked.open...ain/vavai/riv/wos
  • 000345439100085
http://linked.open.../riv/zahajeniAkce
issn
  • 2212-5671
number of pages
http://bibframe.org/vocab/doi
  • 10.1016/S2212-5671(14)00398-0
http://purl.org/ne...btex#hasPublisher
  • ELSEVIER
http://localhost/t...ganizacniJednotka
  • 14310
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