About: Employee satisfaction and the acceptace of clients needs in the Czech and Slovak banking

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About: Employee satisfaction and the acceptace of clients needs in the Czech and Slovak banking Goto Sponge NotDistinct Permalink

An Entity of Type : http://linked.opendata.cz/ontology/domain/vavai/Vysledek, within Data Space : linked.opendata.cz associated with source document(s)

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rdf:type	skos:Concept http://linked.opendata.cz/ontology/domain/vavai/Vysledek
Description	Satisfaction of banking employees is the most important factor for creating satisfaction of banking clients through the higher level of the acceptace of their financial needs in business process. The acceptace of clients´ needs determines the level of their satisfaction that could possibly have a significant impact on the financial performance of the bank. In this article, the relationship between bank employers and thei relationship with the banking clients in the Czech Republic and Slovak Republic has been evaluated. The aim of this article is to quantify satisfaction of banking emloyees and the acceptace of clients´ needs in Czech commercial banking and to compare the observed trends with the situation in Slovakia. Attitudes of bank emloyees have been investigated in a questionnaire survey and the obtained results have been verified by structured interviews. Satisfaction of banking employees is the most important factor for creating satisfaction of banking clients through the higher level of the acceptace of their financial needs in business process. The acceptace of clients´ needs determines the level of their satisfaction that could possibly have a significant impact on the financial performance of the bank. In this article, the relationship between bank employers and thei relationship with the banking clients in the Czech Republic and Slovak Republic has been evaluated. The aim of this article is to quantify satisfaction of banking emloyees and the acceptace of clients´ needs in Czech commercial banking and to compare the observed trends with the situation in Slovakia. Attitudes of bank emloyees have been investigated in a questionnaire survey and the obtained results have been verified by structured interviews. (en)
Title	Employee satisfaction and the acceptace of clients needs in the Czech and Slovak banking Employee satisfaction and the acceptace of clients needs in the Czech and Slovak banking (en)
skos:prefLabel	Employee satisfaction and the acceptace of clients needs in the Czech and Slovak banking Employee satisfaction and the acceptace of clients needs in the Czech and Slovak banking (en)
skos:notation	RIV/70883521:28120/13:43871045!RIV14-MSM-28120___
http://linked.open...avai/riv/aktivita	S
http://linked.open...avai/riv/aktivity	S
http://linked.open...iv/cisloPeriodika	2
http://linked.open...vai/riv/dodaniDat	2014
http://linked.open...aciTvurceVysledku	Belás, Jaroslav Burianová, Lenka Holec, Marcel
http://linked.open.../riv/druhVysledku	J - Článek v odborném periodiku
http://linked.open...iv/duvernostUdaju	S - Úplné a pravdivé údaje nepodléhající ochraně podle zvláštních právních předpisů
http://linked.open...titaPredkladatele	Univerzita Tomáše Bati ve Zlíně / Fakulta managementu a ekonomiky
http://linked.open...dnocenehoVysledku	72720
http://linked.open...ai/riv/idVysledku	RIV/70883521:28120/13:43871045
http://linked.open...riv/jazykVysledku	eng - angličtina
http://linked.open.../riv/klicovaSlova	Czech and Slovak banking; clients; acceptace; satisfaction; Employee (en)
http://linked.open.../riv/klicoveSlovo	Czech and Slovak banking acceptace clients Employee satisfaction
http://linked.open...odStatuVydavatele	CZ - Česká republika
http://linked.open...ontrolniKodProRIV	[20C68BE35989]
http://linked.open...i/riv/nazevZdroje	ACC JOURNAL
http://linked.open...in/vavai/riv/obor	AE
http://linked.open...ichTvurcuVysledku	3 (xsd:int)
http://linked.open...cetTvurcuVysledku	3 (xsd:int)
http://linked.open...UplatneniVysledku	2013
http://linked.open...v/svazekPeriodika	2013
http://linked.open...iv/tvurceVysledku	Belás, Jaroslav Burianová, Lenka Holec, Marcel
issn	1803-9782
number of pages	12 (xsd:int)
http://localhost/t...ganizacniJednotka	28120

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