This paper provides an overview of the similarities and the differences between Information Technology Infrastructure Library (ITIL) and Enhanced Telecom Operations Map (eTOM) and how service providers can control the strength of both to deliver high quality services.
This paper provides an overview of the similarities and the differences between Information Technology Infrastructure Library (ITIL) and Enhanced Telecom Operations Map (eTOM) and how service providers can control the strength of both to deliver high quality services. (en)