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  • The paper summarizes main results of partial research aimed at detection of the key factors aff ecting quality in the sector of tourism services providers, namely tour operators and travel agencies. A primary questionnaire survey was conducted; the researched factors were distributed in the context of service quality dimensions (Grönroos model); the dimensions were tested in relation to sex,age and education of the respondents (ANOVA; Brown-Forsythe test). Assurance was identifi ed as the most important dimension. The output of the study is determining the signifi cance of individual quality factors from the perspective of a potential customer when selecting a service provider.
  • The paper summarizes main results of partial research aimed at detection of the key factors aff ecting quality in the sector of tourism services providers, namely tour operators and travel agencies. A primary questionnaire survey was conducted; the researched factors were distributed in the context of service quality dimensions (Grönroos model); the dimensions were tested in relation to sex,age and education of the respondents (ANOVA; Brown-Forsythe test). Assurance was identifi ed as the most important dimension. The output of the study is determining the signifi cance of individual quality factors from the perspective of a potential customer when selecting a service provider. (en)
Title
  • Key Factors of Quality in the Sector of Tourism Services Providers: Case Study: Czech Republic
  • Key Factors of Quality in the Sector of Tourism Services Providers: Case Study: Czech Republic (en)
skos:prefLabel
  • Key Factors of Quality in the Sector of Tourism Services Providers: Case Study: Czech Republic
  • Key Factors of Quality in the Sector of Tourism Services Providers: Case Study: Czech Republic (en)
skos:notation
  • RIV/62156489:43110/14:00230536!RIV15-MSM-43110___
http://linked.open...avai/riv/aktivita
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  • RIV/62156489:43110/14:00230536
http://linked.open...riv/jazykVysledku
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  • tourism services providers; service quality; quality dimension (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...odStatuVydavatele
  • CZ - Česká republika
http://linked.open...ontrolniKodProRIV
  • [642777FC767D]
http://linked.open...i/riv/nazevZdroje
  • Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis
http://linked.open...in/vavai/riv/obor
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http://linked.open...v/svazekPeriodika
  • 62
http://linked.open...iv/tvurceVysledku
  • Ryglová, Kateřina
  • Vajčnerová, Ida
issn
  • 1211-8516
number of pages
http://bibframe.org/vocab/doi
  • 10.11118/actaun201462061493
http://localhost/t...ganizacniJednotka
  • 43110
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