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  • The paper deals with integrated quality management and its implementation in tourism services. It presents European approach towards managing the quality of a destination suggested by the European Commission and the tool serving for measuring the quality of a destination Qualitest owing to which the quality of individual European destinations can be evaluated. Integrated quality management is an approach based on cooperation of all areas participating in tourism development in a destination. The quality is evaluated in a complex way with respect to the impacts of tourism development onto local inhabitants and environment. Qualitest is formed by a complex of 16 quality themes focusing on the quality of a destination and the quality of a product. Each quality theme is evaluated by three indicators judging the quality of preconditions (QPCI), the quality of management (QMI) and the quality of the power of a destination (QPI). These indicators combine qualitative as well as quantitative values. Conducting
  • The paper deals with integrated quality management and its implementation in tourism services. It presents European approach towards managing the quality of a destination suggested by the European Commission and the tool serving for measuring the quality of a destination Qualitest owing to which the quality of individual European destinations can be evaluated. Integrated quality management is an approach based on cooperation of all areas participating in tourism development in a destination. The quality is evaluated in a complex way with respect to the impacts of tourism development onto local inhabitants and environment. Qualitest is formed by a complex of 16 quality themes focusing on the quality of a destination and the quality of a product. Each quality theme is evaluated by three indicators judging the quality of preconditions (QPCI), the quality of management (QMI) and the quality of the power of a destination (QPI). These indicators combine qualitative as well as quantitative values. Conducting (en)
Title
  • Integrated Quality Management in Tourist Destination
  • Integrated Quality Management in Tourist Destination (en)
skos:prefLabel
  • Integrated Quality Management in Tourist Destination
  • Integrated Quality Management in Tourist Destination (en)
skos:notation
  • RIV/62156489:43110/10:00159287!RIV11-MSM-43110___
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • Z(MSM6215648904)
http://linked.open...iv/cisloPeriodika
  • 2
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 264269
http://linked.open...ai/riv/idVysledku
  • RIV/62156489:43110/10:00159287
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • Quality Management; qualitest; tourist destination (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...odStatuVydavatele
  • GB - Spojené království Velké Británie a Severního Irska
http://linked.open...ontrolniKodProRIV
  • [9B239603CE2A]
http://linked.open...i/riv/nazevZdroje
  • International Journal of Management Cases
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...v/svazekPeriodika
  • 12
http://linked.open...iv/tvurceVysledku
  • Ryglová, Kateřina
  • Vajčnerová, Ida
http://linked.open...n/vavai/riv/zamer
issn
  • 1741-6264
number of pages
http://localhost/t...ganizacniJednotka
  • 43110
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