| Attributes | Values |
|---|
| rdf:type
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| Description
| - The main goal of this study was to explore how the %22fulfilled expectations%22 will influence the client's evaluation of the quality of provided services. Evaluating the quality of health care from the client's perspective is very common. However, the clients are usually asked to evaluate factors, which are considered important by the providers of services but not for the clients themselves. We used a questionnaire survey among the future consumers of health care and among the current inpatients in one hospital. The target groups were pregnant women and women after delivery, aged 18-46. The clients from both groups marked the following factors as important and expected: positive attitude of staff, amount and quality of provided information and accommodation services. The quality indicators commonly used by the providers were not important for the majority of the clients. The expectations selected by the future consumers as important and rated high on the scale became their actual needs during the consequent consumption of care. The hospital management can use these expectations to optimize their internal processes and improve the quality of provided care. The providers should know clients' expectations and strive to fulfill them, because there is a relationship between their fulfillment and the clients' care quality perception.
- The main goal of this study was to explore how the %22fulfilled expectations%22 will influence the client's evaluation of the quality of provided services. Evaluating the quality of health care from the client's perspective is very common. However, the clients are usually asked to evaluate factors, which are considered important by the providers of services but not for the clients themselves. We used a questionnaire survey among the future consumers of health care and among the current inpatients in one hospital. The target groups were pregnant women and women after delivery, aged 18-46. The clients from both groups marked the following factors as important and expected: positive attitude of staff, amount and quality of provided information and accommodation services. The quality indicators commonly used by the providers were not important for the majority of the clients. The expectations selected by the future consumers as important and rated high on the scale became their actual needs during the consequent consumption of care. The hospital management can use these expectations to optimize their internal processes and improve the quality of provided care. The providers should know clients' expectations and strive to fulfill them, because there is a relationship between their fulfillment and the clients' care quality perception. (en)
|
| Title
| - Expectations of Czech hospitalized patients on quality of health care, ways to measure and satisfy these expectations
- Expectations of Czech hospitalized patients on quality of health care, ways to measure and satisfy these expectations (en)
|
| skos:prefLabel
| - Expectations of Czech hospitalized patients on quality of health care, ways to measure and satisfy these expectations
- Expectations of Czech hospitalized patients on quality of health care, ways to measure and satisfy these expectations (en)
|
| skos:notation
| - RIV/61989592:15110/14:33149853!RIV15-MSM-15110___
|
| http://linked.open...avai/riv/aktivita
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| http://linked.open...avai/riv/aktivity
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| http://linked.open...iv/cisloPeriodika
| |
| http://linked.open...vai/riv/dodaniDat
| |
| http://linked.open...aciTvurceVysledku
| |
| http://linked.open.../riv/druhVysledku
| |
| http://linked.open...iv/duvernostUdaju
| |
| http://linked.open...titaPredkladatele
| |
| http://linked.open...dnocenehoVysledku
| |
| http://linked.open...ai/riv/idVysledku
| - RIV/61989592:15110/14:33149853
|
| http://linked.open...riv/jazykVysledku
| |
| http://linked.open.../riv/klicovaSlova
| - process of health care provision; patients'satisfaction; quality indicators; quality of health care; Patients' expectation (en)
|
| http://linked.open.../riv/klicoveSlovo
| |
| http://linked.open...odStatuVydavatele
| |
| http://linked.open...ontrolniKodProRIV
| |
| http://linked.open...i/riv/nazevZdroje
| - Mitteilungen Klosterneuburg
|
| http://linked.open...in/vavai/riv/obor
| |
| http://linked.open...ichTvurcuVysledku
| |
| http://linked.open...cetTvurcuVysledku
| |
| http://linked.open...UplatneniVysledku
| |
| http://linked.open...v/svazekPeriodika
| |
| http://linked.open...iv/tvurceVysledku
| - Ivanová, Kateřina
- Kalábová, Lenka
- Křečková Tůmová, Naděžda
- Dicara, Veronika
|
| issn
| |
| number of pages
| |
| http://localhost/t...ganizacniJednotka
| |
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