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  • In recent years the importance of user and customer requirements on ICT services stability has been increasing. It also had an impact on the IT management methodologies development. The ITIL framework (Information Technology Infrastructure Library) represents the modern and standard approach to management of the ICT services which has been proven in practice. The ICT services stability level is determined by users and customers requirements fulfillment volume and therefore it is necessary to analyze ICT services stability factors frequently and regularly. The factors of ICT services stability are defined through their impact areas and metrics for their evaluation. The ICT processes which are in correspondence with ICT services stability should be focused not only on standard situation but also on critical and wrecking situation. The ICT services stability has not to been only to analyze these situations but also to improve of ICT services level frequently. The paper is focused on the importance of IT Service Continuity Management in area of ensuring of required IT services stability.
  • In recent years the importance of user and customer requirements on ICT services stability has been increasing. It also had an impact on the IT management methodologies development. The ITIL framework (Information Technology Infrastructure Library) represents the modern and standard approach to management of the ICT services which has been proven in practice. The ICT services stability level is determined by users and customers requirements fulfillment volume and therefore it is necessary to analyze ICT services stability factors frequently and regularly. The factors of ICT services stability are defined through their impact areas and metrics for their evaluation. The ICT processes which are in correspondence with ICT services stability should be focused not only on standard situation but also on critical and wrecking situation. The ICT services stability has not to been only to analyze these situations but also to improve of ICT services level frequently. The paper is focused on the importance of IT Service Continuity Management in area of ensuring of required IT services stability. (en)
Title
  • IT Service Continuity Management as Tool of ICT Services Stability
  • IT Service Continuity Management as Tool of ICT Services Stability (en)
skos:prefLabel
  • IT Service Continuity Management as Tool of ICT Services Stability
  • IT Service Continuity Management as Tool of ICT Services Stability (en)
skos:notation
  • RIV/61989100:27510/12:86080008!RIV13-MSM-27510___
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • S
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 143173
http://linked.open...ai/riv/idVysledku
  • RIV/61989100:27510/12:86080008
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • Security; Stability; Quality; IT Service Continuity Management; ICT Services; ITIL (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [B33342E3DD0F]
http://linked.open...v/mistoKonaniAkce
  • Karviná
http://linked.open...i/riv/mistoVydani
  • Opava
http://linked.open...i/riv/nazevZdroje
  • ICT for Competitiveness 2012
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Ministr, Jan
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
number of pages
http://purl.org/ne...btex#hasPublisher
  • Slezská univerzita v Opavě. Obchodně podnikatelská fakulta v Karviné
https://schema.org/isbn
  • 978-80-7248-731-8
http://localhost/t...ganizacniJednotka
  • 27510
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