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| rdf:type
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| Description
| - The paper present the examination of relationship between employee satisfaction and customer satisfaction and is trying to determine whether there is a relationship between the statistical features and whether it can be used to improve the quality of services more effectively. The relationship was examined in ČD, a. s. Customer and employee satisfaction was assessed using quantifiable form of questionnaires. This questionnaire was evaluated by customers and employees of the individual aspect of services offered by certain sections of the score scale. The data obtained were subsequently investigated by statistical methods and results were examined to find relationship customer and employee satisfaction. Finally, the author of a paper wonders if there is any dependency between the satisfaction of employees and customers to benefit and how. Based on the findings recommendations for their firm were made that could contribute to improvement of the quality of ČD, a. s. railway transport services of company.
- The paper present the examination of relationship between employee satisfaction and customer satisfaction and is trying to determine whether there is a relationship between the statistical features and whether it can be used to improve the quality of services more effectively. The relationship was examined in ČD, a. s. Customer and employee satisfaction was assessed using quantifiable form of questionnaires. This questionnaire was evaluated by customers and employees of the individual aspect of services offered by certain sections of the score scale. The data obtained were subsequently investigated by statistical methods and results were examined to find relationship customer and employee satisfaction. Finally, the author of a paper wonders if there is any dependency between the satisfaction of employees and customers to benefit and how. Based on the findings recommendations for their firm were made that could contribute to improvement of the quality of ČD, a. s. railway transport services of company. (en)
- The paper present the examination of relationship between employee satisfaction and customer satisfaction and is trying to determine whether there is a relationship between the statistical features and whether it can be used to improve the quality of services more effectively. The relationship was examined in ČD, a. s. Customer and employee satisfaction was assessed using quantifiable form of questionnaires. This questionnaire was evaluated by customers and employees of the individual aspect of services offered by certain sections of the score scale. The data obtained were subsequently investigated by statistical methods and results were examined to find relationship customer and employee satisfaction. Finally, the author of a paper wonders if there is any dependency between the satisfaction of employees and customers to benefit and how. Based on the findings recommendations for their firm were made that could contribute to improvement of the quality of ČD, a. s. railway transport services of company. (cs)
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| Title
| - Zkoumání vztahu mezi spokojenosti zaměstnanců a zákazníků
- Zkoumání vztahu mezi spokojenosti zaměstnanců a zákazníků (cs)
- Analysis of relation between sufficient of customers and employees (en)
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| skos:prefLabel
| - Zkoumání vztahu mezi spokojenosti zaměstnanců a zákazníků
- Zkoumání vztahu mezi spokojenosti zaměstnanců a zákazníků (cs)
- Analysis of relation between sufficient of customers and employees (en)
|
| skos:notation
| - RIV/61989100:27510/11:86081407!RIV12-MSM-27510___
|
| http://linked.open...avai/riv/aktivita
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| http://linked.open...avai/riv/aktivity
| |
| http://linked.open...vai/riv/dodaniDat
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| http://linked.open...aciTvurceVysledku
| |
| http://linked.open.../riv/druhVysledku
| |
| http://linked.open...iv/duvernostUdaju
| |
| http://linked.open...titaPredkladatele
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| http://linked.open...dnocenehoVysledku
| |
| http://linked.open...ai/riv/idVysledku
| - RIV/61989100:27510/11:86081407
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| http://linked.open...riv/jazykVysledku
| |
| http://linked.open.../riv/klicovaSlova
| - quality, service, customer satisfaction, employee satisfaction (en)
|
| http://linked.open.../riv/klicoveSlovo
| |
| http://linked.open...ontrolniKodProRIV
| |
| http://linked.open...v/mistoKonaniAkce
| |
| http://linked.open...i/riv/mistoVydani
| |
| http://linked.open...i/riv/nazevZdroje
| - Sborník příspěvků z XI. Mezinárodní konference studentů a mladých výzkumných pracovníků IMEA 2011
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| http://linked.open...in/vavai/riv/obor
| |
| http://linked.open...ichTvurcuVysledku
| |
| http://linked.open...cetTvurcuVysledku
| |
| http://linked.open...UplatneniVysledku
| |
| http://linked.open...iv/tvurceVysledku
| |
| http://linked.open...vavai/riv/typAkce
| |
| http://linked.open.../riv/zahajeniAkce
| |
| number of pages
| |
| http://purl.org/ne...btex#hasPublisher
| |
| https://schema.org/isbn
| |
| http://localhost/t...ganizacniJednotka
| |
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