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Description
  • In this paper, we deal with agile and lean support and maintenance of IT services. Agile approaches are considered as software development approaches mostly, but the usage of agile principles and techniques also brings a lot of benefits to the support and maintenance. Common support and maintenance standards, recommendations and methods are process oriented and omit human aspect. Paper takes a critical viewpoint of process-orientation. We define agile and lean support and maintenance principles and control framework for improvement and implementation of these principles in IT services. The described approach was piloted in 13 IT services. Achievements are enclosed as verification of practical results and benefits.
  • In this paper, we deal with agile and lean support and maintenance of IT services. Agile approaches are considered as software development approaches mostly, but the usage of agile principles and techniques also brings a lot of benefits to the support and maintenance. Common support and maintenance standards, recommendations and methods are process oriented and omit human aspect. Paper takes a critical viewpoint of process-orientation. We define agile and lean support and maintenance principles and control framework for improvement and implementation of these principles in IT services. The described approach was piloted in 13 IT services. Achievements are enclosed as verification of practical results and benefits. (en)
Title
  • Agile Support and Maintenance of IT Services
  • Agile Support and Maintenance of IT Services (en)
skos:prefLabel
  • Agile Support and Maintenance of IT Services
  • Agile Support and Maintenance of IT Services (en)
skos:notation
  • RIV/61988987:17310/10:A1100YZL!RIV11-MSM-17310___
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • P(1M0572), S
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 245632
http://linked.open...ai/riv/idVysledku
  • RIV/61988987:17310/10:A1100YZL
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • IT service; support; maintenance; agile; lean; control framework; process pattern (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [0A92E2974585]
http://linked.open...v/mistoKonaniAkce
  • Praha, Česká republika
http://linked.open...i/riv/nazevZdroje
  • Agile Support and Maintenance of IT Services
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...vavai/riv/projekt
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Procházka, Jaroslav
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
number of pages
http://purl.org/ne...btex#hasPublisher
  • Springer-Verlag
https://schema.org/isbn
  • 978-1-4419-9645-9
http://localhost/t...ganizacniJednotka
  • 17310
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