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Description
  • TQM management je obecně metodickou podporou pro hodnocení spokojenosti zákazníka; jako příručka kvality je konkrétně popsána v normě ČSN ISO 90042. Znaky kvality popsané touto normou se liší od zákazníka k zákazníkovi; proto potřebují podniky mít vypracován systém sledování úrovně spokojenosti zákazníků.
  • According to the character of services (intangibility; abstraction; difficulties in measuring their quality) the demands on the quality management are high. The nature and the procedures of service quality management is described by the norm CSN ISO 9004-2 in the form of a so calleddoop of quality. The sings of quality are perceived differently by different customers and therefore the customers jadgement can be obtained only trough systematic monitoring of the level of their satisfaction. (en)
Title
  • Jakost služeb a spokojenost zákazníka
  • Jakost služeb a spokojenost zákazníka (cs)
  • The services quality and the customersatisfaction (en)
skos:prefLabel
  • Jakost služeb a spokojenost zákazníka
  • Jakost služeb a spokojenost zákazníka (cs)
  • The services quality and the customersatisfaction (en)
skos:notation
  • RIV/60461373:22340/02:00007121!RIV/2004/MSM/223404/N
http://linked.open.../vavai/riv/strany
  • 58-61
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • Z(MSM 223400007)
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 649958
http://linked.open...ai/riv/idVysledku
  • RIV/60461373:22340/02:00007121
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • services quality management; quality management objectives; CSN ISO 9004-2; audit of services (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [5B321936F94B]
http://linked.open...v/mistoKonaniAkce
  • Praha
http://linked.open...i/riv/mistoVydani
  • Praha
http://linked.open...i/riv/nazevZdroje
  • Obchod; jakost a finance v podnicích - determinanty konkurenceschopnosti
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...ocetUcastnikuAkce
http://linked.open...nichUcastnikuAkce
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Strachotová, Dana
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
http://linked.open...n/vavai/riv/zamer
number of pages
http://purl.org/ne...btex#hasPublisher
  • Česká zemědělská univerzita v Praze
https://schema.org/isbn
  • 80-213-0920-2
http://localhost/t...ganizacniJednotka
  • 22340
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