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An Entity of Type : http://linked.opendata.cz/ontology/domain/vavai/Vysledek, within Data Space : linked.opendata.cz associated with source document(s)

AttributesValues
rdf:type
Description
  • Status of a customer plays a key role in a given company, which can be seen in form of customer support, continuously trained personnel, customer care and a level of quality of offered services. The article deals with analysing customer relationship management in the given company and proposing changes for improvement. Analysis of customer satisfaction helped to disclose preferences of sample respondents. 35% of questioned customers would welcome to be contacted on-line by CRM personnel.
  • Status of a customer plays a key role in a given company, which can be seen in form of customer support, continuously trained personnel, customer care and a level of quality of offered services. The article deals with analysing customer relationship management in the given company and proposing changes for improvement. Analysis of customer satisfaction helped to disclose preferences of sample respondents. 35% of questioned customers would welcome to be contacted on-line by CRM personnel. (en)
Title
  • Changes in process of customer relationship management
  • Changes in process of customer relationship management (en)
skos:prefLabel
  • Changes in process of customer relationship management
  • Changes in process of customer relationship management (en)
skos:notation
  • RIV/60076658:12510/13:43885878!RIV14-MSM-12510___
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • I
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 64932
http://linked.open...ai/riv/idVysledku
  • RIV/60076658:12510/13:43885878
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • customer relationship management (CRM), change, process, analysis, satisfaction, online contact, human resources (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [D57C1BCAF4ED]
http://linked.open...v/mistoKonaniAkce
  • Hradec Králové
http://linked.open...i/riv/mistoVydani
  • Hradec Králové
http://linked.open...i/riv/nazevZdroje
  • QUAERE 2013
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Řehoř, Petr
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
number of pages
http://purl.org/ne...btex#hasPublisher
  • MAGNANIMITAS
https://schema.org/isbn
  • 978-80-905243-7-8
http://localhost/t...ganizacniJednotka
  • 12510
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