About: The role of human resource management in the hospitality and tourism industry

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An Entity of Type : http://linked.opendata.cz/ontology/domain/vavai/Vysledek, within Data Space : linked.opendata.cz associated with source document(s)

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rdf:type	skos:Concept http://linked.opendata.cz/ontology/domain/vavai/Vysledek
Description	Human resources represent the people in the process. The human factor plays a very important role in tourism industry and hospitality, mainly the quality of human resources. On the one hand works employees who provide services, on the other hand, customers who consume these services. In the selection of staff is necessary to consider not only their skills, but also communication skills, ability to deal with crisis situations, stress resistance, etc. People are part of the product offered, because they come into direct contact with customers and can directly affect customer satisfaction with the services offered. In this article, I pay attention to role of human resource management in the hospitality and tourism industry Human resources represent the people in the process. The human factor plays a very important role in tourism industry and hospitality, mainly the quality of human resources. On the one hand works employees who provide services, on the other hand, customers who consume these services. In the selection of staff is necessary to consider not only their skills, but also communication skills, ability to deal with crisis situations, stress resistance, etc. People are part of the product offered, because they come into direct contact with customers and can directly affect customer satisfaction with the services offered. In this article, I pay attention to role of human resource management in the hospitality and tourism industry (en)
Title	The role of human resource management in the hospitality and tourism industry The role of human resource management in the hospitality and tourism industry (en)
skos:prefLabel	The role of human resource management in the hospitality and tourism industry The role of human resource management in the hospitality and tourism industry (en)
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http://linked.open...avai/riv/aktivity	I
http://linked.open...vai/riv/dodaniDat	2015
http://linked.open...aciTvurceVysledku	Václavínková, Klára Kajzar, Patrik
http://linked.open.../riv/druhVysledku	D - Článek ve sborníku
http://linked.open...iv/duvernostUdaju	S - Úplné a pravdivé údaje nepodléhající ochraně podle zvláštních právních předpisů
http://linked.open...titaPredkladatele	Slezská univerzita v Opavě / Obchodně podnikatelská fakulta v Karviné
http://linked.open...dnocenehoVysledku	43128
http://linked.open...ai/riv/idVysledku	RIV/47813059:19520/14:#0002575
http://linked.open...riv/jazykVysledku	eng - angličtina
http://linked.open.../riv/klicovaSlova	Human resource management; hospitality; tourism industry; service quality (en)
http://linked.open.../riv/klicoveSlovo	Human resource management tourism industry hospitality service quality
http://linked.open...ontrolniKodProRIV	[2912291AD079]
http://linked.open...v/mistoKonaniAkce	Hradec Králové
http://linked.open...i/riv/mistoVydani	Hradec Králové
http://linked.open...i/riv/nazevZdroje	Recenzovaný sborník příspěvků nterdisciplinární mezinárodní vedecké konference doktorandů a odborných astistentů - QUAERE 2014
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http://linked.open...UplatneniVysledku	2014
http://linked.open...iv/tvurceVysledku	KAJZAR, Patrik VÁCLAVÍNKOVÁ, Klára
http://linked.open...vavai/riv/typAkce	EUR - Evropská
http://linked.open.../riv/zahajeniAkce	2014-05-26 (xsd:date)
number of pages	6 (xsd:int)
http://purl.org/ne...btex#hasPublisher	Magnanimitas
https://schema.org/isbn	978-80-87952-04-7
http://localhost/t...ganizacniJednotka	19520

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