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  • Mathematical approaches of the calculation of quality evaluation of the systems involving human factors do not reflect a significant feature of the processed data - their natural vagueness. The appropriate theoretical background for the formalization of data vagueness is the fuzzy set and fuzzy logic theory. In this paper, these approaches are presented and applied to one of the key performance indicators of customer perspective within the approach of Balanced Scorecard.
  • Mathematical approaches of the calculation of quality evaluation of the systems involving human factors do not reflect a significant feature of the processed data - their natural vagueness. The appropriate theoretical background for the formalization of data vagueness is the fuzzy set and fuzzy logic theory. In this paper, these approaches are presented and applied to one of the key performance indicators of customer perspective within the approach of Balanced Scorecard. (en)
Title
  • Fuzzy Approaches Applied Into Balanced Scorecard Customer Perspective
  • Fuzzy Approaches Applied Into Balanced Scorecard Customer Perspective (en)
skos:prefLabel
  • Fuzzy Approaches Applied Into Balanced Scorecard Customer Perspective
  • Fuzzy Approaches Applied Into Balanced Scorecard Customer Perspective (en)
skos:notation
  • RIV/26867184:_____/13:015!RIV14-GA0-26867184
http://linked.open...avai/riv/aktivita
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  • P(GAP403/12/1811)
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http://linked.open...aciTvurceVysledku
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  • 76074
http://linked.open...ai/riv/idVysledku
  • RIV/26867184:_____/13:015
http://linked.open...riv/jazykVysledku
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  • Balanced Scorecard method, customer perspective, vagueness, fuzzy logic, fuzzy number, fuzzy arithmetic (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [CA09215B7603]
http://linked.open...v/mistoKonaniAkce
  • Čína
http://linked.open...i/riv/mistoVydani
  • Čína
http://linked.open...vEdiceCisloSvazku
  • ICAICTE2013
http://linked.open...i/riv/nazevZdroje
  • International Conference on Advanced Information and Communication Technology for Education (ICAICTE2013)
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http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Pokorný, Miroslav
  • Menšík, Michal
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
number of pages
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  • Atlantis Press
https://schema.org/isbn
  • 978-80-85823-61-5
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