About: Customer services and their role for industrial small and medium companies.

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About: Customer services and their role for industrial small and medium companies. Goto Sponge NotDistinct Permalink

An Entity of Type : http://linked.opendata.cz/ontology/domain/vavai/Vysledek, within Data Space : linked.opendata.cz associated with source document(s)

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rdf:type	skos:Concept http://linked.opendata.cz/ontology/domain/vavai/Vysledek
Description	The aim of this paper is to present the problems of customer services from the theoretical view on their important role for small and medium companies and also selected results of research held in industrial SMEs. Customer services are kind of services being provided by companies to their products. Customer services can be found in all economic spheres, such as in primary sphere, as well as in secondary and tertiary ones. The first part of the paper briefly describes the main characteristics of customer services, such as definitions, benefits (using as a competitive advantage as well) and typical examples provided in industry. The second part is focused on the brief overview on the research held in industrial SMEs (the producers and sellers of saws and saw bands and their customers) in the Czech Republic. The last part of paper, conclusion part, suggests a proposal of general rules for providing customer. The aim of this paper is to present the problems of customer services from the theoretical view on their important role for small and medium companies and also selected results of research held in industrial SMEs. Customer services are kind of services being provided by companies to their products. Customer services can be found in all economic spheres, such as in primary sphere, as well as in secondary and tertiary ones. The first part of the paper briefly describes the main characteristics of customer services, such as definitions, benefits (using as a competitive advantage as well) and typical examples provided in industry. The second part is focused on the brief overview on the research held in industrial SMEs (the producers and sellers of saws and saw bands and their customers) in the Czech Republic. The last part of paper, conclusion part, suggests a proposal of general rules for providing customer. (en)
Title	Customer services and their role for industrial small and medium companies. Customer services and their role for industrial small and medium companies. (en)
skos:prefLabel	Customer services and their role for industrial small and medium companies. Customer services and their role for industrial small and medium companies. (en)
skos:notation	RIV/00216305:26510/09:PU81404!RIV10-GA0-26510___
http://linked.open...avai/riv/aktivita	P
http://linked.open...avai/riv/aktivity	P(GA402/07/1493)
http://linked.open...iv/cisloPeriodika	14
http://linked.open...vai/riv/dodaniDat	2010
http://linked.open...aciTvurceVysledku	Kaňovská, Lucie
http://linked.open.../riv/druhVysledku	J - Článek v odborném periodiku
http://linked.open...iv/duvernostUdaju	S - Úplné a pravdivé údaje nepodléhající ochraně podle zvláštních právních předpisů
http://linked.open...titaPredkladatele	Vysoké učení technické v Brně / Fakulta podnikatelská
http://linked.open...dnocenehoVysledku	308740
http://linked.open...ai/riv/idVysledku	RIV/00216305:26510/09:PU81404
http://linked.open...riv/jazykVysledku	eng - angličtina
http://linked.open.../riv/klicovaSlova	Marketing, customer services, SMEs, the Czech Republic. (en)
http://linked.open.../riv/klicoveSlovo	customer services Marketing SMEs the Czech Republic.
http://linked.open...odStatuVydavatele	LT - Litevská republika
http://linked.open...ontrolniKodProRIV	[406DFDBDC0F2]
http://linked.open...i/riv/nazevZdroje	Economics and management-2007
http://linked.open...in/vavai/riv/obor	AH
http://linked.open...ichTvurcuVysledku	1 (xsd:int)
http://linked.open...cetTvurcuVysledku	1 (xsd:int)
http://linked.open...vavai/riv/projekt	Research on implementation of market orientation in Hi-Tech Firms
http://linked.open...UplatneniVysledku	2009
http://linked.open...v/svazekPeriodika	14
http://linked.open...iv/tvurceVysledku	Kaňovská, Lucie
issn	1822-6515
number of pages	8 (xsd:int)
http://localhost/t...ganizacniJednotka	26510

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