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An Entity of Type : http://linked.opendata.cz/ontology/domain/vavai/Vysledek, within Data Space : linked.opendata.cz associated with source document(s)

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Description
  • For precise decision-making, managers at all levels of administration have to know how to evaluate the performance of enterprise. For this evaluation they need a system of balanced indicators and indexes describing the performance – all these requirements are included in the Balanced Scorecard. For the measurement of performance, the Balanced Scorecard is using four basic fields – financial, customer, internal business processes and staff training. Objective of this contribution is to look at the measuurement of customer satisfaction and perceived value. This key area is an inseparable part in the process of the performance measurement.
  • For precise decision-making, managers at all levels of administration have to know how to evaluate the performance of enterprise. For this evaluation they need a system of balanced indicators and indexes describing the performance – all these requirements are included in the Balanced Scorecard. For the measurement of performance, the Balanced Scorecard is using four basic fields – financial, customer, internal business processes and staff training. Objective of this contribution is to look at the measuurement of customer satisfaction and perceived value. This key area is an inseparable part in the process of the performance measurement. (en)
Title
  • Customer Satisfaction and Perceived Value Measurement
  • Customer Satisfaction and Perceived Value Measurement (en)
skos:prefLabel
  • Customer Satisfaction and Perceived Value Measurement
  • Customer Satisfaction and Perceived Value Measurement (en)
skos:notation
  • RIV/00216305:26510/01:PU27462!RIV/2002/MSM/265102/N
http://linked.open.../vavai/riv/strany
  • 143-149
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • Z(MSM 265100018)
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 676682
http://linked.open...ai/riv/idVysledku
  • RIV/00216305:26510/01:PU27462
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • Customer, Balanced Scorecard, Satisfaction (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [A3BAD7C27B1D]
http://linked.open...v/mistoKonaniAkce
  • Toruň
http://linked.open...i/riv/mistoVydani
  • Torun
http://linked.open...i/riv/nazevZdroje
  • V. International Conference of Doctoral Students
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...ocetUcastnikuAkce
http://linked.open...nichUcastnikuAkce
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Bartoš, Vojtěch
  • Hoffmann, Přemysl
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
http://linked.open...n/vavai/riv/zamer
number of pages
http://purl.org/ne...btex#hasPublisher
  • Nicholas Copernicus University in Torun
https://schema.org/isbn
  • 83-231-1327-0
http://localhost/t...ganizacniJednotka
  • 26510
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