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rdf:type
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Description
| - For precise decision-making, managers at all levels of administration have to know how to evaluate the performance of enterprise. For this evaluation they need a system of balanced indicators and indexes describing the performance – all these requirements are included in the Balanced Scorecard. For the measurement of performance, the Balanced Scorecard is using four basic fields – financial, customer, internal business processes and staff training. Objective of this contribution is to look at the measuurement of customer satisfaction and perceived value. This key area is an inseparable part in the process of the performance measurement.
- For precise decision-making, managers at all levels of administration have to know how to evaluate the performance of enterprise. For this evaluation they need a system of balanced indicators and indexes describing the performance – all these requirements are included in the Balanced Scorecard. For the measurement of performance, the Balanced Scorecard is using four basic fields – financial, customer, internal business processes and staff training. Objective of this contribution is to look at the measuurement of customer satisfaction and perceived value. This key area is an inseparable part in the process of the performance measurement. (en)
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Title
| - Customer Satisfaction and Perceived Value Measurement
- Customer Satisfaction and Perceived Value Measurement (en)
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skos:prefLabel
| - Customer Satisfaction and Perceived Value Measurement
- Customer Satisfaction and Perceived Value Measurement (en)
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skos:notation
| - RIV/00216305:26510/01:PU27462!RIV/2002/MSM/265102/N
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http://linked.open.../vavai/riv/strany
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http://linked.open...avai/riv/aktivita
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http://linked.open...avai/riv/aktivity
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http://linked.open...vai/riv/dodaniDat
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http://linked.open...aciTvurceVysledku
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http://linked.open.../riv/druhVysledku
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http://linked.open...iv/duvernostUdaju
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http://linked.open...titaPredkladatele
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http://linked.open...dnocenehoVysledku
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http://linked.open...ai/riv/idVysledku
| - RIV/00216305:26510/01:PU27462
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http://linked.open...riv/jazykVysledku
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http://linked.open.../riv/klicovaSlova
| - Customer, Balanced Scorecard, Satisfaction (en)
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http://linked.open.../riv/klicoveSlovo
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http://linked.open...ontrolniKodProRIV
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http://linked.open...v/mistoKonaniAkce
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http://linked.open...i/riv/mistoVydani
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http://linked.open...i/riv/nazevZdroje
| - V. International Conference of Doctoral Students
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http://linked.open...in/vavai/riv/obor
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http://linked.open...ichTvurcuVysledku
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http://linked.open...cetTvurcuVysledku
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http://linked.open...ocetUcastnikuAkce
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http://linked.open...nichUcastnikuAkce
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http://linked.open...UplatneniVysledku
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http://linked.open...iv/tvurceVysledku
| - Bartoš, Vojtěch
- Hoffmann, Přemysl
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http://linked.open...vavai/riv/typAkce
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http://linked.open.../riv/zahajeniAkce
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http://linked.open...n/vavai/riv/zamer
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number of pages
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http://purl.org/ne...btex#hasPublisher
| - Nicholas Copernicus University in Torun
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https://schema.org/isbn
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http://localhost/t...ganizacniJednotka
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