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  • This article deals with an estimate of warranty costs for a passenger car that is based on results of a research of behaviour of the customers. The included procedure is applicable for an initial estimate of warranty costs or analysis regarding the extent of two-dimensional warranty to be provided. Possibilities of practical use of the proposed method are demonstrated on an example of estimate of warranty costs of a lower medium class passenger car manufactured in the Czech Republic. Within this project, several hundreds of users of appropriate type of a car were interviewed to identify an average mileage done by the car during one year of operation. The results of survey were assessed statistically and used for an analysis of an influence of changes of basic parameters of the warranty (guaranteed calendar time of use and guaranteed time of operation) on the level of warranty costs.
  • This article deals with an estimate of warranty costs for a passenger car that is based on results of a research of behaviour of the customers. The included procedure is applicable for an initial estimate of warranty costs or analysis regarding the extent of two-dimensional warranty to be provided. Possibilities of practical use of the proposed method are demonstrated on an example of estimate of warranty costs of a lower medium class passenger car manufactured in the Czech Republic. Within this project, several hundreds of users of appropriate type of a car were interviewed to identify an average mileage done by the car during one year of operation. The results of survey were assessed statistically and used for an analysis of an influence of changes of basic parameters of the warranty (guaranteed calendar time of use and guaranteed time of operation) on the level of warranty costs. (en)
  • Článek se zabývá odhadem záručních nákladů u osobního vozidla, který je založen na průzkumu chování zákazníků. V článku popsaný postup je použitelný pro počáteční odhady záručních nákladů nebo pro analýzu rozsahu záruky, pokud bude poskytnuta dvourozměrná záruka. Možnosti praktického použití navržené metody jsou demonstrovány na příkladu odhadu záručních nákladů u osobního automobilu nižší střední třídy vyráběného v ČR. Za účelem zjištění průměrného počtu najetých kilometrů za jeden rok používání bylo v rámci řešení problému dotázáno několik stovek uživatelů uvedeného typu vozu. Výsledky průzkumu byly statisticky zpracovány a použity pro analýzu vlivu změn základních parametrů záruky (garantované kalendářní doby používání a garantované doby provozu) na úroveň záručních nákladů. (cs)
Title
  • Influence of Customers Behaviour on Passenger Car Warranty Cost
  • Influence of Customers Behaviour on Passenger Car Warranty Cost (en)
  • Vliv chování zákazníků na záruční náklady osobního vozidla (cs)
skos:prefLabel
  • Influence of Customers Behaviour on Passenger Car Warranty Cost
  • Influence of Customers Behaviour on Passenger Car Warranty Cost (en)
  • Vliv chování zákazníků na záruční náklady osobního vozidla (cs)
skos:notation
  • RIV/00216305:26210/07:PU68312!RIV08-MSM-26210___
http://linked.open.../vavai/riv/strany
  • 2173-2178
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • S
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 426185
http://linked.open...ai/riv/idVysledku
  • RIV/00216305:26210/07:PU68312
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • Two-dimensional Warranty, Warranty Period, Vehicle, Estimation (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [ACB8C438D280]
http://linked.open...v/mistoKonaniAkce
  • Stavanger
http://linked.open...i/riv/mistoVydani
  • London, GB
http://linked.open...i/riv/nazevZdroje
  • Proceedings of the European Safety and Reliability Conference 2007 (ESREL 2007)
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Vintr, Michal
  • Vintr, Zdeněk
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
number of pages
http://purl.org/ne...btex#hasPublisher
  • Taylor & Francis Group
https://schema.org/isbn
  • 978-0-415-44786-7
http://localhost/t...ganizacniJednotka
  • 26210
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