New concept of the quality management insists on the access of procedure in the civil firms and generally in the organisations. The article brings up some reefs and problems in connection with the validation and monitoring of processes, with the problems of choice of the process metrics and this especially of the financial metrics and with the objectivity of chosen criteria for the evaluation
New concept of the quality management insists on the access of procedure in the civil firms and generally in the organisations. The article brings up some reefs and problems in connection with the validation and monitoring of processes, with the problems of choice of the process metrics and this especially of the financial metrics and with the objectivity of chosen criteria for the evaluation (cs)