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Description
  • The paper deals with the customers' claims on provided services during train delay in personal railway transport. There is comparison between the situation in the Czech Republic (Brno main station) and Austria (Wien Westbahnhof) in the paper. The development of the compensation policy cannot be based only on customer requirements. If the railway company focuses on providing compensation for delays, it must follow its economic balance. However, as the passengers' opinion survey showed, the negative impact of delays can be reduced by providing adequate information to passengers. Based on the passengers' opinion survey, it is necessary to consider the Regulation 1371/2007/ES as the minimum of the possible and on the basis of this reasoning to compile a compensation policy. The costs associated with compensation for the delay should be divided according to the causes of the delay among the individual culprits, so that railway undertakings bear the responsibility even for delays arising from reasons that are beyond the control of the railway undertaking itself.
  • The paper deals with the customers' claims on provided services during train delay in personal railway transport. There is comparison between the situation in the Czech Republic (Brno main station) and Austria (Wien Westbahnhof) in the paper. The development of the compensation policy cannot be based only on customer requirements. If the railway company focuses on providing compensation for delays, it must follow its economic balance. However, as the passengers' opinion survey showed, the negative impact of delays can be reduced by providing adequate information to passengers. Based on the passengers' opinion survey, it is necessary to consider the Regulation 1371/2007/ES as the minimum of the possible and on the basis of this reasoning to compile a compensation policy. The costs associated with compensation for the delay should be divided according to the causes of the delay among the individual culprits, so that railway undertakings bear the responsibility even for delays arising from reasons that are beyond the control of the railway undertaking itself. (en)
Title
  • Modelling compensation policy for quality and delay deterioration in rail transport
  • Modelling compensation policy for quality and delay deterioration in rail transport (en)
skos:prefLabel
  • Modelling compensation policy for quality and delay deterioration in rail transport
  • Modelling compensation policy for quality and delay deterioration in rail transport (en)
skos:notation
  • RIV/00216275:25510/13:39896303!RIV14-MSM-25510___
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • Z(MSM0021627505)
http://linked.open...iv/cisloPeriodika
  • 3
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 88923
http://linked.open...ai/riv/idVysledku
  • RIV/00216275:25510/13:39896303
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • modelling; compensation; delay; railway transport; quality (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...odStatuVydavatele
  • HR - Chorvatská republika
http://linked.open...ontrolniKodProRIV
  • [3598D06590FC]
http://linked.open...i/riv/nazevZdroje
  • Promet - Traffic & Transportation
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...v/svazekPeriodika
  • 25
http://linked.open...iv/tvurceVysledku
  • Hruban, Ivo
  • Molková, Tatiana
http://linked.open...ain/vavai/riv/wos
  • 000321936500005
http://linked.open...n/vavai/riv/zamer
issn
  • 0353-5320
number of pages
http://bibframe.org/vocab/doi
  • 10.7307/ptt.v25i3.331
http://localhost/t...ganizacniJednotka
  • 25510
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