About: Customer Involvement in the Innovation Process in a Company Providing Telecommunications Services

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An Entity of Type : http://linked.opendata.cz/ontology/domain/vavai/Vysledek, within Data Space : linked.opendata.cz associated with source document(s)

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rdf:type	skos:Concept http://linked.opendata.cz/ontology/domain/vavai/Vysledek
Description	For sustained success of a company operating in the field of telecommunications, it is important to constantly innovate service offerings to individual customer segments, possibly up to individual customers. The aim of the innovation process in such a company has to be creating greater value provided to customers, both in terms of the previous offer, in terms of the competitors' offer. To achieve this goal, it is desirable to involve customers in the innovation process so as to make them co-creators of the value, which will be provided to them in the immediate future. Pulling customers into the innovation process is usually easier with personalized customers who purchase a large volume of services. It is difficult to involve a large number of small customers repeatedly purchasing limited services. For these customers, the company needs to create mechanism to identify their needs and requirements, process this information and hand on it to other workers in the company so that the innovative process takes place in a desirable manner. The article deals with the innovation process in a company providing telecommunications services, and with ways to involve customers in the process. For sustained success of a company operating in the field of telecommunications, it is important to constantly innovate service offerings to individual customer segments, possibly up to individual customers. The aim of the innovation process in such a company has to be creating greater value provided to customers, both in terms of the previous offer, in terms of the competitors' offer. To achieve this goal, it is desirable to involve customers in the innovation process so as to make them co-creators of the value, which will be provided to them in the immediate future. Pulling customers into the innovation process is usually easier with personalized customers who purchase a large volume of services. It is difficult to involve a large number of small customers repeatedly purchasing limited services. For these customers, the company needs to create mechanism to identify their needs and requirements, process this information and hand on it to other workers in the company so that the innovative process takes place in a desirable manner. The article deals with the innovation process in a company providing telecommunications services, and with ways to involve customers in the process. (en)
Title	Customer Involvement in the Innovation Process in a Company Providing Telecommunications Services Customer Involvement in the Innovation Process in a Company Providing Telecommunications Services (en)
skos:prefLabel	Customer Involvement in the Innovation Process in a Company Providing Telecommunications Services Customer Involvement in the Innovation Process in a Company Providing Telecommunications Services (en)
skos:notation	RIV/00216275:25310/13:39897289!RIV14-MSM-25310___
http://linked.open...avai/riv/aktivita	I
http://linked.open...avai/riv/aktivity	I
http://linked.open...vai/riv/dodaniDat	2014
http://linked.open...aciTvurceVysledku	Branská, Lenka Kovaříková, Pavla
http://linked.open.../riv/druhVysledku	D - Článek ve sborníku
http://linked.open...iv/duvernostUdaju	S - Úplné a pravdivé údaje nepodléhající ochraně podle zvláštních právních předpisů
http://linked.open...titaPredkladatele	Univerzita Pardubice / Fakulta chemicko-technologická
http://linked.open...dnocenehoVysledku	67577
http://linked.open...ai/riv/idVysledku	RIV/00216275:25310/13:39897289
http://linked.open...riv/jazykVysledku	eng - angličtina
http://linked.open.../riv/klicovaSlova	quality management system.; customer feedback; customer involvement; new service development; innovation process; Customer value (en)
http://linked.open.../riv/klicoveSlovo	customer feedback customer involvement new service development quality management system. Customer value innovation process
http://linked.open...ontrolniKodProRIV	[532C45A0ED99]
http://linked.open...v/mistoKonaniAkce	Dubrovnik
http://linked.open...i/riv/mistoVydani	Atény
http://linked.open...i/riv/nazevZdroje	Recent Advances in Business Management and Marketing
http://linked.open...in/vavai/riv/obor	AE
http://linked.open...ichTvurcuVysledku	2 (xsd:int)
http://linked.open...cetTvurcuVysledku	2 (xsd:int)
http://linked.open...UplatneniVysledku	2013
http://linked.open...iv/tvurceVysledku	Branská, Lenka Kovaříková, Pavla
http://linked.open...vavai/riv/typAkce	WRD - Světová
http://linked.open.../riv/zahajeniAkce	2013-06-25 (xsd:date)
issn	2227-460X
number of pages	7 (xsd:int)
http://purl.org/ne...btex#hasPublisher	WSEAS Press
https://schema.org/isbn	978-960-474-306-3
http://localhost/t...ganizacniJednotka	25310

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