Attributes | Values |
---|
rdf:type
| |
Description
| - Building and strengthening long-term relationships with customers on the principle of mutual benefit is an effective strategy to manage businesses and their networks in today's highly competitive environment. Ever more important, therefore, the customer relationship management tools and practices are that lead to the growth of customer satisfaction and loyalty and long-term performance of all network members. In the article the results of qualitative researches into the forms and tools used for strengthening relationships with customers - the end users as used by brick-and-mortar pharmacies, online pharmacies and distributors are summarized. The aim of the research was to map the current state - forms and tools used for enhancing customer relationships, the degree of their application, evaluation of their effectiveness, and possibilities of their further use in the development of relationships with customers.
- Building and strengthening long-term relationships with customers on the principle of mutual benefit is an effective strategy to manage businesses and their networks in today's highly competitive environment. Ever more important, therefore, the customer relationship management tools and practices are that lead to the growth of customer satisfaction and loyalty and long-term performance of all network members. In the article the results of qualitative researches into the forms and tools used for strengthening relationships with customers - the end users as used by brick-and-mortar pharmacies, online pharmacies and distributors are summarized. The aim of the research was to map the current state - forms and tools used for enhancing customer relationships, the degree of their application, evaluation of their effectiveness, and possibilities of their further use in the development of relationships with customers. (en)
|
Title
| - RELATIONSHIP WITH CUSTOMERS: EMPIRICAL RESEARCH ON NETWORKING IN PHARMACIES BUSINESS
- RELATIONSHIP WITH CUSTOMERS: EMPIRICAL RESEARCH ON NETWORKING IN PHARMACIES BUSINESS (en)
|
skos:prefLabel
| - RELATIONSHIP WITH CUSTOMERS: EMPIRICAL RESEARCH ON NETWORKING IN PHARMACIES BUSINESS
- RELATIONSHIP WITH CUSTOMERS: EMPIRICAL RESEARCH ON NETWORKING IN PHARMACIES BUSINESS (en)
|
skos:notation
| - RIV/00216275:25310/12:39899104!RIV15-GA0-25310___
|
http://linked.open...avai/riv/aktivita
| |
http://linked.open...avai/riv/aktivity
| |
http://linked.open...vai/riv/dodaniDat
| |
http://linked.open...aciTvurceVysledku
| |
http://linked.open.../riv/druhVysledku
| |
http://linked.open...iv/duvernostUdaju
| |
http://linked.open...titaPredkladatele
| |
http://linked.open...dnocenehoVysledku
| |
http://linked.open...ai/riv/idVysledku
| - RIV/00216275:25310/12:39899104
|
http://linked.open...riv/jazykVysledku
| |
http://linked.open.../riv/klicovaSlova
| - pharmacies.; forms of relationships strengthening; customer relationships strengthening; customer value; CRM (en)
|
http://linked.open.../riv/klicoveSlovo
| |
http://linked.open...ontrolniKodProRIV
| |
http://linked.open...v/mistoKonaniAkce
| |
http://linked.open...i/riv/mistoVydani
| |
http://linked.open...i/riv/nazevZdroje
| |
http://linked.open...in/vavai/riv/obor
| |
http://linked.open...ichTvurcuVysledku
| |
http://linked.open...cetTvurcuVysledku
| |
http://linked.open...vavai/riv/projekt
| |
http://linked.open...UplatneniVysledku
| |
http://linked.open...iv/tvurceVysledku
| - Pecinová, Zuzana
- Ehlová, Zuzana
|
http://linked.open...vavai/riv/typAkce
| |
http://linked.open...ain/vavai/riv/wos
| |
http://linked.open.../riv/zahajeniAkce
| |
issn
| |
number of pages
| |
http://bibframe.org/vocab/doi
| |
http://purl.org/ne...btex#hasPublisher
| - VGTU Publishing House Technika
|
https://schema.org/isbn
| |
http://localhost/t...ganizacniJednotka
| |