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Description
  • Objective: The main objectives were focused on gather information about reverse logistics management in services and to find the expected differences in some managerial issues of service companies concerning reverse logistics. Methodology/Approach: As the methodological approach exploratory research with some features of descriptive survey was applied. The data were collected through personal interviews with representatives of companies, divided for the purpose of analysis into groups of service-offering companies and groups of others industries. Statistical methods (frequency analysis, crosstabs, Chi-squared, Mann-Whitney U and t-tests) were applied to obtain the results. Major findings: The basic findings show on several differences between management of reverse logistics in services compared to other industries.
  • Objective: The main objectives were focused on gather information about reverse logistics management in services and to find the expected differences in some managerial issues of service companies concerning reverse logistics. Methodology/Approach: As the methodological approach exploratory research with some features of descriptive survey was applied. The data were collected through personal interviews with representatives of companies, divided for the purpose of analysis into groups of service-offering companies and groups of others industries. Statistical methods (frequency analysis, crosstabs, Chi-squared, Mann-Whitney U and t-tests) were applied to obtain the results. Major findings: The basic findings show on several differences between management of reverse logistics in services compared to other industries. (en)
Title
  • Specificities of Reverse Logistics in Services
  • Specificities of Reverse Logistics in Services (en)
skos:prefLabel
  • Specificities of Reverse Logistics in Services
  • Specificities of Reverse Logistics in Services (en)
skos:notation
  • RIV/00216224:14560/13:00068702!RIV14-MSM-14560___
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • S
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 106900
http://linked.open...ai/riv/idVysledku
  • RIV/00216224:14560/13:00068702
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • reverse logistics; service business; reasons for involvement; customer and market orientation; planning; manager’ view (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [8B5232BC304B]
http://linked.open...v/mistoKonaniAkce
  • Cyprus
http://linked.open...i/riv/mistoVydani
  • Oxford
http://linked.open...i/riv/nazevZdroje
  • 6th international conference on services mamagement
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Klapalová, Alena
  • Škapa, Radoslav
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
number of pages
http://purl.org/ne...btex#hasPublisher
  • Oxford Brookes University
https://schema.org/isbn
  • 9781873640814
http://localhost/t...ganizacniJednotka
  • 14560
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