About: Measurement of Citizens´ Satisfaction with Public Sector Services: The Key Quality Dimensions of Library Services

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An Entity of Type : http://linked.opendata.cz/ontology/domain/vavai/Vysledek, within Data Space : linked.opendata.cz associated with source document(s)

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rdf:type	skos:Concept http://linked.opendata.cz/ontology/domain/vavai/Vysledek
Description	Surveys of citizens satisfaction represent an important technique for obtaining the feedback from the public for public sector organizations and the starting point for goal-directed improvement of services. Measurements of satisfaction of citizens may bring the information enabling selection of the effective steps leading to the real improvement only if the measuring tools are based on knowledge of the key dimensions of service quality reflecting expectations of users in relation to the services in question. The paper presents the results of the qualitative research, the objective of which was to identify citizens/customers expectations concerning services in the selected public service sector (library services) and identify the key quality dimensions of examined public services. Surveys of citizens satisfaction represent an important technique for obtaining the feedback from the public for public sector organizations and the starting point for goal-directed improvement of services. Measurements of satisfaction of citizens may bring the information enabling selection of the effective steps leading to the real improvement only if the measuring tools are based on knowledge of the key dimensions of service quality reflecting expectations of users in relation to the services in question. The paper presents the results of the qualitative research, the objective of which was to identify citizens/customers expectations concerning services in the selected public service sector (library services) and identify the key quality dimensions of examined public services. (en)
Title	Measurement of Citizens´ Satisfaction with Public Sector Services: The Key Quality Dimensions of Library Services Measurement of Citizens´ Satisfaction with Public Sector Services: The Key Quality Dimensions of Library Services (en)
skos:prefLabel	Measurement of Citizens´ Satisfaction with Public Sector Services: The Key Quality Dimensions of Library Services Measurement of Citizens´ Satisfaction with Public Sector Services: The Key Quality Dimensions of Library Services (en)
skos:notation	RIV/00216224:14560/08:00024840!RIV10-GA0-14560___
http://linked.open...avai/riv/aktivita	P
http://linked.open...avai/riv/aktivity	P(GA402/07/1486)
http://linked.open...iv/cisloPeriodika	9
http://linked.open...vai/riv/dodaniDat	2010
http://linked.open...aciTvurceVysledku	Lukášová, Růžena
http://linked.open.../riv/druhVysledku	J - Článek v odborném periodiku
http://linked.open...iv/duvernostUdaju	S - Úplné a pravdivé údaje nepodléhající ochraně podle zvláštních právních předpisů
http://linked.open...titaPredkladatele	Masarykova univerzita / Ekonomicko-správní fakulta
http://linked.open...dnocenehoVysledku	378106
http://linked.open...ai/riv/idVysledku	RIV/00216224:14560/08:00024840
http://linked.open...riv/jazykVysledku	eng - angličtina
http://linked.open.../riv/klicovaSlova	customer satisfaction public services quality (en)
http://linked.open.../riv/klicoveSlovo	customer satisfaction public services quality
http://linked.open...odStatuVydavatele	AU - Australské společenství
http://linked.open...ontrolniKodProRIV	[DC9FCA7C7C1B]
http://linked.open...i/riv/nazevZdroje	International Journal of Interdisciplinary Social Sciences
http://linked.open...in/vavai/riv/obor	AH
http://linked.open...ichTvurcuVysledku	1 (xsd:int)
http://linked.open...cetTvurcuVysledku	1 (xsd:int)
http://linked.open...vavai/riv/projekt	Measurement of Citizens' Satisfaction with Public Sector Services as Integral Part of Quality Management in Public Sector Organizations
http://linked.open...UplatneniVysledku	2008
http://linked.open...v/svazekPeriodika	3
http://linked.open...iv/tvurceVysledku	Lukášová, Růžena
issn	1833-1882
number of pages	7 (xsd:int)
http://localhost/t...ganizacniJednotka	14560

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