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Description
  • This paper is focused on design of methodology for searching relevant data in CRM systems based on vague input terms. The paper proposes methodology for creating an expert knowledge base and a tool for processing vague input terms and extracting relevant data and also presenting these data as evaluated search results and sorting them according to given significance and vague input search criteria. The proposed approach for searching in CRM systems under uncertainty is verified on searching relevant data from the selected CRM system.
  • This paper is focused on design of methodology for searching relevant data in CRM systems based on vague input terms. The paper proposes methodology for creating an expert knowledge base and a tool for processing vague input terms and extracting relevant data and also presenting these data as evaluated search results and sorting them according to given significance and vague input search criteria. The proposed approach for searching in CRM systems under uncertainty is verified on searching relevant data from the selected CRM system. (en)
Title
  • Fuzzy approach for searching in CRM systems
  • Fuzzy approach for searching in CRM systems (en)
skos:prefLabel
  • Fuzzy approach for searching in CRM systems
  • Fuzzy approach for searching in CRM systems (en)
skos:notation
  • RIV/61988987:17310/12:A1301580!RIV13-MSM-17310___
http://linked.open...avai/predkladatel
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • S
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 137588
http://linked.open...ai/riv/idVysledku
  • RIV/61988987:17310/12:A1301580
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • fuzzy; uncertainty; customer; CRM; expert system; searching; search results (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [F8B749FB03DE]
http://linked.open...v/mistoKonaniAkce
  • Sliema
http://linked.open...i/riv/nazevZdroje
  • Advances in Sensors, Signals, Visualization, Imaging and Simulation
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Bartoš, Jiří
  • Klimeš, Cyril
  • Walek, Bogdan
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
issn
  • 1790-5117
number of pages
http://purl.org/ne...btex#hasPublisher
  • WSEAS Press
https://schema.org/isbn
  • 978-1-61804-119-7
http://localhost/t...ganizacniJednotka
  • 17310
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